Introduction

Welcome to HeartCore. These Terms of Service ("Terms") govern your use of HeartCore's website, workshops, and HeartCore Haven community ("Services"). By accessing or using our Services, you agree to these Terms.

Please read these Terms of Service (collectively with Heartcore's Privacy Policy located at https://www.heartcore.uk/privacy and, where applicable, Heartcore's EU Data Processing Addendum.

Read the “Terms of Service”) fully and carefully before using www.heartcore.uk (the “Site”) and the services, features, content or applications offered by Heartcore (“Heartcore”, “we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.

Introduction

Welcome to HeartCore. These Terms of Service ("Terms") govern your use of HeartCore's website, workshops, and HeartCore Haven community ("Services"). By accessing or using our Services, you agree to these Terms.

Services Overview

HeartCore provides:

- Online workshops and training

- HeartCore Haven community membership

- Digital resources and materials

- Personal development content

- Community connection spaces

Membership Terms

HeartCore Haven Membership

- Founding member rates are locked in for the duration of active membership

- Monthly/annual payments processed automatically

- Membership benefits subject to active subscription

- Account sharing is not permitted

- One account per member

Cancellation Policy

- Cancel membership anytime through your account settings

- No cancellation fees applied

- Refunds are provided under the refund policy

- Access continues until the end of the paid period

- Previous membership rates are not guaranteed upon rejoining

User Responsibilities

As a HeartCore member, you agree to:

- Provide accurate account information

- Maintain confidentiality of login details

- Respect community privacy and boundaries

- Use services for personal, non-commercial purposes

- Follow community guidelines

Intellectual Property

Content Ownership

- HeartCore materials protected by copyright

- Workshop content and resources for personal use only

- Community shares remain property of the original poster

- Recording or sharing sessions prohibited without permission

- Member content rights retained by members

License to Use

You receive a personal, non-transferable license to:

- Access membership content

- Use resources for personal development

- Participate in community activities

- Download materials for personal use

Community Guidelines

Members agree to:

- Maintain confidentiality of community shares

- Engage respectfully with all members

- Honor personal boundaries

- Use content appropriately

- Report concerns promptly

Payment Terms

Subscription Payments

- Payments processed securely through [payment processor]

- Founding member rates honoured while membership remains active

- Failed payments may result in service interruption

- Currency charged in GBP

- Tax obligations responsibility of the member

Refund Policy

- Workshop refunds are available up to 48 hours before the event

- Membership refunds assessed case-by-case

- Processing fees non-refundable

- Refunds issued to the original payment method

- Refund requests must be submitted in writing

Liability & Disclaimers

Service Provision

- Services provided "as is"

- Technical interruptions may occur

- Content availability subject to change

- No guarantee of specific outcomes

- Personal development results vary

Professional Advice

- Content for personal development only

- Not a substitute for professional therapy

- Medical advice not provided

- Emergency services not available

- Seek appropriate professional help when needed

Limitation of Liability

HeartCore is not liable for:

- Personal development outcomes

- Community interactions

- Technical interruptions

- Third-party services

- Indirect losses or damages

Dispute Resolution

Problem-Solving

- Issues addressed promptly and professionally

- Direct communication encouraged

- Support team available for assistance

- Community conflicts handled with discretion

- Mediation available when needed

Governing Law

- Terms governed by UK law

- Disputes subject to UK jurisdiction

- Local laws acknowledged where applicable

- Alternative resolution methods preferred

- Legal action last resort

Changes to Terms

We may update these Terms:

- With 30 days notice for major changes

- Effective immediately for minor updates

- Notice provided via email

- Continued use indicates acceptance

- Previous versions available on request

Contact Information

For questions about these Terms:

- Email: [email protected]

- Phone: +44 7756466249

- Response within 48 hours

Workshop Terms

- Recording and Participation

- Workshops may be recorded for member access

- Participants may opt out of being recorded

- Personal shares edited from public replays

- Active participation is encouraged but not required

- Camera and microphone use optional

Materials Usage

- Workshop materials for personal use only

- Sharing or reselling materials prohibited

- Downloads available for a specified period

- Resource access tied to active membership

International Access

- Services accessible worldwide

- Live sessions scheduled in UK time

- Recordings available for different time zones

- International payment fees responsibility of the member

- Regional content access may vary

Account Security

- Strong passwords required

- Regular password updates recommended

- Account sharing is strictly prohibited

- Suspicious activity must be reported

- Two-factor authentication available

Subscription Management

Membership Changes

- Founding member rates are locked while active

- Membership pause available once per year

- 30-day notice for membership changes

- Automatic renewal unless cancelled

Account Closure

- Cancel anytime through account settings

- Access continues until the period ends

- Content downloads available for 30 days

- Community content removal optional

Last updated: [20.02.2025]